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How Trust and Transparency Saved My Business

Michael Mothner , August 12, 2011 / Business, Management
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Michael Mothner is the founder and CEO of Wpromote, one of the world's leading online marketing firms with 75+ employees and 2,000+ clients including HP, Wine.com,... more

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As CEO, I am essentially in “sales” every day; selling the vision of the company, the culture, the products and the future to employees, partners, clients and investors.

When there were challenges, however, I simply tried to solve them myself. 2010 was a huge year of growth and expansion, doubling our workforce and incubating two new companies, but it led to working capital challenges that I had never experienced before. I put on a happy face while my stress level grew inside, and it became a very lonely place.

How I solved it:
Ultimately, by internalizing I was not confiding in — and making the most out of — the fabulous team I had assembled around me. When I was finally pressed by that very team to become really transparent, it was not only a huge sense of relief but the results were astounding. We trimmed the fat, we tackled inefficiencies and we refocused on our biggest opportunities. Virtually overnight, we have never been in a better position, and as we move into 2011, the future is very bright.

The Lesson: First, hire great people; surround yourself with talent. Luckily, I had done that well. Second, be open, transparent and empower them to make the biggest impact they can; otherwise that talent is not getting put to use. I will be a better leader for it, the company will be more successful, and I now sleep far better at night.

Michael Mothner is the founder and CEO of Wpromote, one of the world's leading online marketing firms with 75+ employees and 2,000+ clients including HP, Wine.com, Bayer, Allied Moving and Symantec. He was also featured by Inc Magazine as one of "30 CEO's under 30 To Watch."

The Young Entrepreneur Council (YEC)The Young Entrepreneur Council (YEC) is an invite-only nonprofit organization comprised of the world's most promising young entrepreneurs. The YEC promotes entrepreneurship as a solution to unemployment and underemployment and provides entrepreneurs with access to tools, mentorship, and resources that support each stage of their business’s development and growth.

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