Question: What's one must-have trait for a great social media director?
Question by: Ashley
Voracious Interest in the Latest
"Innovation in social media continues to be created, so seek out a social media director who is extremely passionate about the ecosystem. A great social media director will be interested in knowing about the latest tools and social media sites. Even better if the social media director then has an eye for how to strategically implement initiatives with those tools or platforms that bolster business."
Can You Handle the Community?
"Tools and platforms will change and grow rapidly, so find the person who will invest in and develop the community, no matter where the technology takes you. Keep the high level vision of social media as an avenue to deepen relationships and take service to the next level and the rest will fall into place."
Personality Matters Most
"Managing and building a social media presence online is a fight for your users' attention. How do you keep them engaged? Have a personality that connects with them and keeps them interested in your brand. The best social media directors have a great real-life personality, which then translates into their tone and approach with your community. This will make your users feel at home and connected."
The Ability to Talk to Absolutely Anyone
"Online or off, a social media director has to be able to make connections. You need to find someone who can connect with anyone, no matter how she happens to be communicating. Networking events are a great test to see if a prospect has what it takes to be a great social media director. You'll need to eliminate the wallflowers, but if someone comes away with plenty of new friends, keep her."
Recruit a Lifelong Learner
"A social media director should have a good knowledge of the tech space. Choosing someone who keeps up with the changing landscape of the online industry is key. A lot of people tend to get into a rut with social media -- they figure out what works once and they stick with it which can make your social media plan look outdated. Your director should be interested in the space itself, not platforms."
Go Beyond Social Media
"Social media is an excellent medium to identify those that are most passionate about your brand. A social media director needs to understand and strategize on how to best incorporate those individuals in your marketing and new product development in order to further strengthen and grow your brand."
Don't Follow Corporate Requirements
"Corporations are requiring over six years of experience for a social medical directors. Really? The truth is that social media truly took off less than six years ago, with Twitter, Facebook, etc. Look for someone young who can connect with your customers. Having exceptional communication skills, free thinking, and a creative independent master of your product is a must."
Spelling and Grammar, Seriously
"Even if the social media director position isn't the individual posting the updates directly, someone with authority should always be able to edit and revise the brand's message accordingly. Even the smallest of spelling and grammar errors can have a negative impact on a brand. Correct verbiage and writing skills need to trickle down from the director at the top."
Manage the Multitasking
"A great social media director must also be great at multitasking. He or she must be able to run and effectively control several different social media platforms at once. This takes dedication and commitment to the task while staying focused."
"Let's be honest, it takes a special person to sit in front of a computer all day and tweet and pin and whatever, especially if they aren't a founder of the business. That's why you need to hire someone for the position who is ridiculously creative. They can turn mundane topics, like 'taxes and accounting' into amusing and worthwhile content. In fact, use that as a test when hiring."
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